At Jigsaw Puzzles Hut, we aim to ensure your complete satisfaction with our products. Please review our returns and refund policy below:

Standard Return Period:

  • You may return standard products within 14 days of receipt at your own expense. To initiate a return, please contact us at support@jigsawpuzzleshut.com.

Exchanges:

  • Exchanges are available if the delivered item is incorrect or damaged. Please reach out to our support team for assistance.

Return Process:

  • Contact us at support@jigsawpuzzleshut.com to initiate a return or exchange.
  • Provide your order number and details of the issue.
  • We will provide instructions on how to return the item.

Condition of Returned Items:

  • Returned items must be in their original condition and packaging.

Refund Process:

  • Once we receive your returned item and verify its condition, we will process your refund.
  • Refunds will be issued to the original payment method within 7-10 business days.

Non-Returnable Items:

  • Custom jigsaw puzzles and any items marked as final sale.

Gift Cards:

  • Gift cards are non-refundable.

Shipping Costs:

  • Shipping costs for returns are the responsibility of the customer, except in cases of damaged or incorrect items.

For any further questions or concerns, feel free to contact us at support@jigsawpuzzleshut.com.